Haut Combiers Holiday Accommodation – Data Privacy Policy

La Ferme at Haut Combiers is a privately owned furnished house available for holiday accommodation rental.   The owners, Dawn & Andrew Twigg, mainly communicate with their guests prior to the stay via e-mail and telephone.  Communications are for informational and advisory purposes and associated activities only. 

 Personal Information

Haut Combiers retains only information about guests that we need to use in order to conduct the business as required.  This is NOT likely to involve sharing any information with third parties and no such information would be used without gaining express consent from guests.  When clients confirm a booking for specific dates, we request certain personal details such as names, address, telephone number/s and an e-mail address.    If children under 18 years of age are included in the booking, we do ask the gender and age for each child, in order for us to assess the requirements of our guests.  This information is optional and this is made clear on the booking form.  In order to return a damage deposit, we ask guests for bank details once their stay is over, in order to pay by BACs, or we offer to post a cheque to their address.   The bank details are not retained once the deposit has been transferred.

We use the contact information for communicating with guests, although this is usually by e-mail or telephone.

 How we collect information

Names, addresses and contact details (telephone numbers and e-mail addresses,) are usually given to us via e-mail, telephone or at the time of a booking.  It is also forwarded by the third parties we advertise with, once the guests have paid in full.  Should guests NOT wish us to retain this information, they can request that their contact details are deleted, once their stay is over.    In giving us the above data, clients and third parties are allowing communication from us on matters relating to their rental only.   We do not use personal data for any group communications such as newsletters.

 How long we retain information for

Haut Combiers will not retain information for longer than necessary.  If legally required or if it is reasonably necessary to resolve any further issues, we may also retain information for a limited period of time as required.  Guests are entitled to request that any data is deleted from our records at any time.

 Consent

Haut Combiers will not give contact details to any persons for whom we do not have consent to do so.  We understand that you trust us with your personal information and we are committed to ensuring the security and privacy of your personal information.  You are able to do any of the following:

 

  • You can verify the details you have submitted to us at Haut Combiers by contacting us at the e-mail address:  hautcombiers@gmail.com.  You can contact us to change, correct or delete any or all of your personal information.  We may retain archived copies of your information as required by law or for legitimate business purposes (including helping address fraud and spam).
  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us.

 Use of Personal Information & How the Law Applies

There are times when it is not practical or feasible for us at Haut Combiers  to obtain or record consent.  This information, however, will only be used or processed if there is a legitimate reason for us to do so and in doing so your interests and rights as an individual are not harmed. 

 Data Sharing

We will not rent, swap or sell any personal information to other organisations.  Personal information is not shared by us with any other parties.

We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.